Where We Deliver

Hemel Paris currently ships across:

• United Arab Emirates
• GCC Countries
• Selected International Destinations

If your destination does not appear at checkout, shipping is not yet available there.

Processing Time

Orders are carefully prepared within 1–2 business days. During high-volume seasons or special launches, slight delays may occur.

Delivery Estimates

• UAE: 1–3 business days
• GCC: 3–7 business days
• International: 7–15 business days

Shipping Fees

Shipping rates are calculated at checkout based on destination and parcel size.

Complimentary shipping may be offered within the UAE for orders above the qualifying value during selected periods.

Customs & Duties

International shipments may be subject to customs fees, taxes, or import duties imposed by your country. These charges are the responsibility of the recipient and are not included in product prices or shipping fees.

Delivery Accuracy

Please ensure your address and contact details are complete and correct. Failed delivery due to incorrect information may result in additional shipping charges or order cancellation.

Damaged or Missing Items

If your order arrives damaged, incomplete, or incorrect, please notify us within 48 hours of delivery with clear images and your order number.

Our team will review promptly and arrange the appropriate resolution.